How it works

    Care that fits between calls.

    Three steps: a private intake from your phone, a clinician decision, and treatment delivered to your door. No membership fee.

    RX required · You pay $0 if you aren't approved

    4.8 patient ratingLicensed cliniciansSupplies and shipping included

    How it works

    Man in athletic wear sitting on a tire at the gym, starting a health intake on his phone

    Start

    Start from your phone

    Answer a few questions about your health and goals.

    Video visit with a licensed clinician on a phone screen

    Review

    A clinician reviews your requested treatment

    They decide whether treatment is appropriate. No video visit required in 41 states.

    RespondWell compounded tirzepatide weight loss vial with syringes and alcohol prep pads

    Delivered

    Your treatment ships

    One of our trusted pharmacy partners discreetly ships your medication to your doorstep.

    What varies by treatment and state

    Hormone therapy requires lab work, followed by a video visit.
    A live video/phone visit is required for all treatment types in AR, GA, LA, MS, NM, TN, VA, and WV. Your intake tells you exactly what applies to you before anything is charged.

    Billing, refill timing and cancellation terms are in our shipping and returns policy.

    After you start

    Questions, side effects, dose concerns or a change in plans all go to the same care team through secure messaging. You don't have to book an appointment to reach someone.

    Common questions

    No. A licensed clinician reviews your intake and decides whether treatment is appropriate. If you aren't approved, you pay $0.

    It depends on the treatment and your state. Hormone therapy requires labs before a clinician prescribes. A live video visit is required in AR, GA, LA, MS, NM, TN, VA, and WV. If either is needed, your care team tells you exactly what to do next.

    Intake takes about 10 minutes. Clinician review is usually same-day, and prescribed medication typically arrives within about a week.

    You're charged after a clinician prescribes your treatment. Nothing is billed for an intake that isn't approved. Pricing is transparent and FSA/HSA eligible.

    Most plans automatically renew by default. You have full control over pauses/delays/cancellations – we just need at least 48 hours notice before your next refill date. Our Billing and Refund Policy has the full details.

    Find out what you qualify for.

    About 10 minutes to complete. You pay $0 if you aren't approved.