Built for shift work.

No. We don't require insurance. You'll see clear pricing and can pay with HSA/FSA or credit/debit.

Start with a quick health intake, connect with a licensed provider, and get personalized care – delivered to your door. RespondWell's care doesn't end when your medication arrives. Reach your care team 24/7 through secure messaging.

In most states your consultation is asynchronous — you complete a secure intake and a licensed clinician reviews it, typically in under 4 hours, with no live appointment required. Here's how it works: 1. Complete your intake: Fill out a secure health questionnaire and add any questions or concerns. 2. Clinician review: A licensed provider reviews your intake, typically in under 4 hours. 3. Next steps: If everything is clear, and treatment is medically appropriate, your provider may issue a prescription. If more information is needed, your provider will message you with follow-up questions so you can respond on your schedule. Some states require a live visit. If that applies to you, you'll choose a time and meet by phone or video: Louisiana, Mississippi, Arkansas, Georgia, New Mexico, Tennessee, Virginia, West Virginia. Testosterone Replacement Therapy (TRT): video consultations are required in all states. You're not on your own after a prescription is issued. Message your provider via your patient portal anytime, or contact support via portal or text message.

Our plans are fully inclusive – your consultation, medication, injection supplies, and 2-day shipping are all covered, with no hidden membership fees. When you start a consultation or order, a temporary authorization hold is placed on your card. If treatment isn't approved by your clinician, the hold is released or refunded promptly, though the exact timing depends on your bank. If labs were required prior to a denial, your refund will be issued minus the laboratory fees. Once approved, your medication is shipped directly to you in discreet, temperature-controlled packaging (where required) via free expedited shipping. To ensure you never miss a dose, refills are processed automatically on 1-month and 3-month plans, but you're always in control – you can pause or cancel your subscription anytime through your portal. Pause/cancellation requests must be made prior to medication shipment. Good to know: Because we work with a nationwide pharmacy network to ensure fast delivery, your actual packaging might look different than the images on our site.

Yes, all medications are sourced through U.S.-based compounding pharmacies that follow strict regulatory and safety guidelines. You receive high-quality, pharmacy-grade treatments – always.

No. Your medication is dispensed and (if applicable) compounded by licensed pharmacies.

RespondWell works with a network of licensed pharmacy partners to fulfill prescriptions when approved by a licensed clinician. Pharmacy selection may vary by treatment, location, pharmacy licensing, and medication availability. View our most updated pharmacy partner list here: <a href="https://support-portal.respondwell.health/en/articles/15919586-our-pharmacy-partners" target="_blank" rel="noopener noreferrer" class="text-primary underline font-medium hover:opacity-80">Our Pharmacy Partners</a>

Independent clinical services are provided by: Arora Health & Aesthetics CMO Shannon Arora, MD 300 Lenora Street Seattle, WA 98121 https://www.arora-health.com Licensed in all 50 States + DC.

We collect your credit card as part of our secure checkout and identity verification process. Verifying that your card is active helps ensure that, if a licensed clinician approves your prescription, your order can be processed promptly and sent to the pharmacy without unnecessary delays. At this stage, your card is not charged for the treatment. We only place a temporary authorization hold to confirm the card is active.

If your prescription is not approved by the licensed clinician, your order will not move forward and the temporary authorization hold will be voided. Our intake process screens for major disqualifying factors before you reach the thank-you page, so reaching that step generally means there is a reasonably high likelihood that you may be medically eligible for the treatment requested. Final eligibility, however, is always determined by the reviewing clinician. If your prescription is approved, your card will be charged and your order will be sent to the pharmacy for fulfillment.

Yes. RespondWell is LegitScript certified — and so are our partner Medical Group and pharmacy partners. LegitScript is the gold standard for telehealth verification, and we cleared their review because we operate the right way: licensed providers, FDA-registered pharmacies, and zero shortcuts. If you've dealt with sketchy online "clinics" before, this is how you know we're not that.